Refund Policy

Last Updated: 7 June 2026

1. Introduction

At Trendify Beautify, customer satisfaction is important to us. This Refund Policy explains your rights and our procedures regarding returns, refunds, cancellations, damaged products, and defective items.

This policy complies with applicable consumer protection laws in the United Kingdom and the European Union.

2. Business Information

Business Name: Trendify Beautify

Address: 20 Wenlock Lane, Ellesmere Port, CH66 2LG, United Kingdom

Email: maximillianconnally08@gmail.com

Telephone: 07845442483

3. Right to Cancel

If you are purchasing as a consumer within the United Kingdom or European Union, you generally have the right to cancel your order within 14 days of receiving your goods without providing a reason.

To exercise this right, you must notify us by email before the cancellation period expires.

4. Return Eligibility

To qualify for a return and refund:

The item must be returned within 14 days of notifying us of cancellation.
The product must be unused and in a resalable condition.
The product should be returned in its original packaging where possible.
Proof of purchase must be provided.

We reserve the right to reduce the refund amount if the value of the goods has been diminished through unnecessary handling.

5. Non-Returnable Items

For hygiene and safety reasons, certain health and beauty products cannot be returned once opened, used, or unsealed unless they are faulty, damaged, or not as described.

Examples may include:

Opened skincare products
Opened cosmetic products
Personal care items that have been used
Hygiene-sensitive products

This does not affect your statutory rights where products are faulty or misdescribed.

6. Damaged, Faulty or Incorrect Products

If you receive a product that is:

Damaged
Defective
Faulty
Incorrect
Not as described

please contact us within 48 hours of delivery.

To assist with processing your claim, we may request:

Your order number
Photographs of the item
Photographs of the packaging
A description of the issue

Where appropriate, we may offer:

A replacement product
A partial refund
A full refund

7. Return Shipping Costs

If You Change Your Mind

Customers are responsible for return shipping costs unless otherwise required by law.

If the Product Is Faulty or Incorrect

Where the product is faulty, damaged, or supplied incorrectly, we may reimburse reasonable return shipping costs or provide an alternative return solution.

8. Refund Process

Once your returned item has been received and inspected, we will notify you regarding the outcome of your refund request.

If approved, your refund will be issued to the original payment method used for purchase.

Refunds are typically processed within 14 days of:

Receiving the returned goods, or
Receiving satisfactory evidence that the goods have been returned

whichever occurs first.

9. Late or Missing Refunds

If you have not received your refund:

Check your bank account.
Contact your card provider or payment provider.
Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us.

10. Order Cancellations Before Dispatch

Customers may request cancellation of an order before it has entered processing or fulfilment.

Once an order has been dispatched, the order cannot usually be cancelled and must instead follow the return process outlined in this policy.

11. Refused Deliveries

If a customer refuses delivery of an order without a valid legal reason, any return shipping charges, customs fees, or other costs incurred may be deducted from the refund where permitted by law.

12. Dropshipping Products

As Trendify Beautify operates using a dropshipping model, returned products may need to be sent to a designated returns address provided by us rather than the address listed on this website.

Customers must contact us before returning any item to obtain return instructions.

Returns sent without prior authorisation may experience delays in processing.

13. Consumer Rights

Nothing in this Refund Policy affects your statutory rights under applicable consumer protection laws in the United Kingdom or European Union.

Consumers remain entitled to all legal remedies available for faulty, damaged, unsafe, or misdescribed products.

14. Changes to This Policy

We reserve the right to update this Refund Policy at any time.

Any changes will be published on this page with a revised "Last Updated" date.

15. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Trendify Beautify

20 Wenlock Lane, Ellesmere Port, CH66 2LG, United Kingdom

Email: maximillianconnally08@gmail.com

Telephone: 07845442483